Thursday, September 22, 2016

Pact Reflection #2

Jack Hamilton
Tuesday, Thursday, Friday Morning at 8am
Veterans Association
Raul Gilbert
Tel 650.566.0240, Email RGilbert@vetsresource.org

From all the veterans I have helped, I believe I have had an enormous impact.  There are a wide range of people, some of which refused my help, but those who allowed me to help found out that they could now store all their resumes and job applications in the cloud, where they could access them from anywhere and be much more efficient with searching for jobs or permanent housing.  They were very grateful, as I also helped some of them with other technological issues.  One veteran had a faulty Wi-Fi router at home, so he had to come down to the VA to apply for jobs, but after asking him some questions, we got to the root of the problem and he had tech support come to his house and quickly fix the issue.  He was then able to do his job searching from home!

Some of the other volunteer work I did was for the benefit of the VA itself.  They needed to provide the best facilities possible for veterans to make it easy for them to get re-established.  I spent most of my downtime between helping people cleaning the computers and getting rid of the various documents and downloaded files that had accumulated over the years.  I helped some veterans transfer the files they had stored on the computers to their own new Dropbox accounts.


From this experience, I realized how lucky I am that I don’t have to go through the same grueling job and housing application process that these people have to go through.  They were sending out dozens of applications and hearing back from only a few.  In their position, I don’t know that I’d be able to stay positive, but they were handing it well and kept sending out applications and refining the process at my advice.  It was humbling to see them work so hard for things I take for granted daily.

Pact Reflection #1

Jack Hamilton
Tuesday, Thursday, Friday Morning at 8am
Veterans Association
Raul Gilbert
Tel 650.566.0240, Email RGilbert@vetsresource.org

Before I visited the Palo Alto VA, I planned to help out veterans with their issues relating to technology.  I understood that many veterans used the facilities of the VA to help re-integrate into society by finding jobs and making connections with housing agencies.  Many of the Veterans were having trouble with finding jobs because of the technology barrier.  They needed help with setting up email accounts, saving their resumes so that they could view them later, and communicating with recruiters online.  For the most part, I helped with all of these, although the veterans were hesitant to put in the time to set these things up, leading to them saving personal documents on the public computers, which was not allowed by the VA.


During my first three visits, I learned that it was sometimes really difficult to try to get people to agree with you.  Some of the veterans were very hesitant to let me help set up online accounts for them, even while it may have helped them in the long run.  I had to put myself in their shoes, and learn from it.  For the most part, they would have seen me as a young kid trying to tell them the right way to do things, which was different from the way they wanted to do things.  I had to back off and try to be less commanding and more sympathetic.  The veterans wanted jobs, but they didn’t want to answer to a young kid.